Effective as of: 10.10.2025
These Terms (hereinafter the Terms) apply to consumers purchasing goods from Alpek OÜ (hereinafter the Seller) via the website alpek.ee or by placing an order to the email address myyk@alpek.ee. If the buyer is a business or a legal entity, separate business customer terms apply.
1. Ordering
1.1. The Buyer may place an order in the alpek.ee online store or by email at myyk@alpek.ee.
1.2. The order shall be deemed binding after confirmation by the Seller.
1.3. If the order cannot be fulfilled, the Seller shall notify the Buyer and refund any amount already paid.
2. Payment
2.1. All prices are in euros and include VAT.
2.2. The Buyer shall pay 100% of the purchase price in advance by bank transfer to the Seller’s bank account.
2.3. Order processing starts after the payment has been received in the Seller’s account.
3. Delivery
3.1. Goods can be collected from the Seller’s warehouse at Taevavärava tee 4a, Lehmja village, Rae parish, or delivered by courier as agreed.
3.2. The Seller shall specify the delivery time separately for each order.
3.3. The Seller shall not be liable for delays in delivery caused by circumstances beyond its control.
3.4. The risk of accidental loss or damage of the Goods shall transfer to the consumer from the moment the Goods are handed over to the consumer or a third party designated by the consumer.
4. Right of Withdrawal
4.1. The consumer has the right to withdraw from the contract within 14 calendar days from receiving the Goods by submitting a notice to myyk@alpek.ee.
4.2. Returned Goods must be unused, in their original packaging, and in merchantable condition. An invoice or delivery note must be enclosed.
4.3. The consumer shall bear the costs of return unless the Goods delivered do not conform to the order.
4.4. The right of withdrawal does not apply to Goods made to the consumer’s personal measurements, specifications, or special requirements (e.g. foam cut to size or custom orders).
4.5. The Seller shall refund the consumer within 14 days from receiving the withdrawal notice. The Seller may withhold the refund until the Goods have been returned or the consumer has provided proof of return.
5. Warranty and Claims
5.1. All Goods sold to consumers are subject to a minimum 24-month legal warranty period according to the Law of Obligations Act.
5.2. Claims must be submitted in writing by email to myyk@alpek.ee and must include a photo of the Goods and a description of the defect.
5.3. The warranty does not apply to Goods that wear out or perish in normal use (e.g. adhesives, opened packages).
6. Liability
6.1. The Seller shall only be liable for direct damage caused by non-conformity of the Goods with the contract.
6.2. The Seller shall not be liable for indirect damages (e.g. loss of profit), except where such limitation is not permitted by law.
7. General Provisions
7.1. The Seller has the right to amend the Terms at any time by publishing an updated version on the website www.alpek.ee/en/terms-of-purchase.
7.2. The Terms shall not apply retroactively to already confirmed orders.
8. Dispute Resolution
8.1. Disputes between the Buyer and the Seller shall first be resolved through negotiations.
8.2. If no agreement is reached, the consumer may contact the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority or a court.
8.3. Issues not regulated in the Terms shall be governed by the laws of the Republic of Estonia.
Effective as of: 10.10.2025
1. Scope of Application
1.1. These Terms (hereinafter the Terms) apply to all business customers (legal entities) purchasing goods from Alpek OÜ (hereinafter the Seller), regardless of whether a separate written agreement is concluded or not.
1.2. If a separate cooperation agreement is signed with the client, the provisions of both the agreement and the Terms shall apply together.
2. Orders and Deliveries
2.1. The Buyer may place orders by email, telephone, or any other means allowing written reproduction.
2.2. An order placed by telephone shall be binding from the moment of written confirmation by the Seller (e.g. by email, invoice, or delivery note).
2.3. An order shall be deemed binding after confirmation by the Seller.
2.4. Goods shall be handed over based on a delivery note or invoice-delivery note from the Seller’s warehouse or according to the agreed delivery clause.
2.5. The Seller assumes that all orders placed on behalf of the Buyer (including by the Buyer’s employees or representatives via email, telephone, or other means) are binding on the Buyer. The Seller is not obliged to verify the authorization of the person placing the order. By placing the order, the Buyer confirms that the person has the internal right within the company to do so.
2.6. The Seller shall not be liable for delays in delivery caused by circumstances beyond the Seller’s control, including but not limited to transport or customs delays.
3. Prices and Payment Terms
3.1. The price of the Goods shall be agreed in the order confirmation or based on the Seller’s price list.
3.2. The Buyer shall pay invoices by the due date set by the Seller.
3.3. The Seller has the right, based on the Buyer’s purchasing volumes and payment behavior, to unilaterally amend the credit limit and payment term, including requesting prepayment.
3.4. In case of delay, the Seller has the right to charge default interest of 0.2% per day on the outstanding amount.
3.5. The Seller has the right to suspend deliveries if the Buyer has overdue invoices or the credit limit has been exceeded.
3.6. The Seller has the right to change prices at any time by publishing an updated price list or notifying the Buyer in the order confirmation issued by the Seller. Changed prices do not apply to already confirmed orders.
4. Title and Risks
4.1. Ownership of the Goods shall pass from the Seller to the Buyer only after full payment for the Goods.
4.2. The risk of accidental loss or damage of the Goods shall pass to the Buyer from the moment of handover to the Buyer or the carrier.
4.3. The Seller shall have a lien on any goods and materials belonging to the Seller and held by the Buyer until the Buyer has fully settled all monetary obligations towards the Seller, including obligations arising from previous orders. The Seller has the right to withhold goods that have not yet been delivered to the Buyer until all outstanding invoices have been fully paid.
5. Warranty and Claims
5.1. Goods sold by the Seller are subject to the warranty according to the Seller’s or manufacturer’s warranty terms.
5.2. The Buyer is obliged to check the conformity of the Goods immediately upon delivery.
5.3. For apparent defects, the Buyer must submit a claim no later than 10 working days from receipt of the Goods.
5.4. For errors in invoices or delivery documents, the Buyer must submit a claim no later than 10 working days from receipt of the respective document.
5.5. For hidden defects, the Buyer must submit a claim within a reasonable time after discovery, but no later than 3 months from receipt of the Goods.
5.6. Claims must be submitted in writing to myyk@alpek.ee and must include a photo of the Goods and a description of the defect.
5.7. The warranty does not apply if the deterioration of the Goods is caused by incorrect use, storage, transport, or combination with other products by the Buyer or its client, or if instructions are not followed.
5.8. The Seller is not obliged to accept returns from the Buyer unless otherwise agreed in writing.
6. Liability
6.1. The Seller’s liability is always limited to the value of the defective Goods.
6.2. The Seller shall not be liable for indirect damages to the Buyer or third parties, including but not limited to loss of profit, production downtime, or claims exceeding the value of the defective Goods.
6.3. This limitation of liability does not exclude liability for intentional damage or gross negligence.
7. General Provisions
7.1. The Seller has the right to amend the Terms at any time by publishing an updated version on the website www.alpek.ee/en/terms_of_purchase.
7.2. The Terms applicable at the time of order confirmation shall apply to the order.
7.3. All prices, offers, technical data, and other business information provided by the Seller to the Buyer are confidential, and the Buyer shall not disclose them to third parties without the Seller’s written consent.
7.4. The Terms shall not apply retroactively to already confirmed orders.
8. Force Majeure
8.1. The Seller shall not be liable for non-performance due to force majeure. Force majeure means a circumstance that the Seller could not control or reasonably foresee, including but not limited to natural disasters, wars, strikes, supply or transport disruptions, changes in legislation, pandemics, or other circumstances that make performance impossible or unreasonably burdensome.
9. Economic or Legal Changes
9.1. The Seller has the right to suspend or terminate the fulfilment of orders without liability if unforeseen economic, legal, or other circumstances make continuation of the agreement or order unreasonably burdensome. In such case, the Parties shall attempt to agree on alternative solutions.
10. Validity and Termination
10.1. These Terms apply indefinitely to all business customers.
10.2. The Seller has the right to refuse deliveries or terminate the business relationship if the Buyer has repeatedly failed to fulfil contractual obligations or has not made purchases during the last 12 months.
11. Dispute Resolution
11.1. Disputes between the Parties shall first be resolved through negotiations.
11.2. These Terms and the legal relations between the Parties shall be governed by the laws of the Republic of Estonia.
11.3. If no agreement is reached, disputes shall be resolved in Harju County Court in accordance with the laws of the Republic of Estonia.