1.1. These terms and conditions (hereinafter the Terms) apply to the legal relationships between the customers of the online store alpek.ee (hereinafter referred to as alpek.ee) (hereinafter referred to as the Buyer) and the owner of the online store alpek.ee, ALPEK OÜ (hereinafter referred to as the Seller) regarding products purchased from ALPEK.ee. These terms and conditions stipulate the rights and obligations of the Seller and the Buyer, responsibility, conditions for acquiring goods and paying for them, delivery and complaints procedure and general information about the services offered by the Seller.
1.2. The seller reserves the right to change or supplement these terms and conditions without prior notice. Changes will be notified on the alpek.ee website and will take effect from the moment they are published on the alpek.ee website. In the event that the order was submitted before the changes to the terms and conditions of purchase came into effect, the terms and conditions of purchase that were valid at the time of the submission of the order shall apply, unless otherwise provided by law or these terms and conditions.
1.3. The Seller is not responsible in any way for possible damages that occurred because the Buyer has not read these Terms.
1.4. In addition to these terms and conditions, legal relationships arising when purchasing from the alpek.ee online store are governed by the legislation in force in the Republic of Estonia.
Customer data and data protection
2.1. The personal data provided by the Buyer to the Seller are handled in accordance with the Data Protection Act. Data is transferred to third parties only with the Buyer’s consent or in cases provided by law.
2.2. The Buyer is responsible for the accuracy of the data they provide. The Seller is not responsible in any way for the consequences caused by inaccurate data entered by the Buyer.
2.3. If the data on the Buyer’s transport confirmation page changes, the Seller must be informed immediately at email@example.com or by phone +372 5036 907. The Seller is not responsible in any way for the consequences caused by the incorrectness or expiration of the data entered by the Buyer.
2.4. If the Buyer tries to undermine, violate, disrupt or disturb the work of the online store alpek.ee by his actions or inactions, the Seller has the right to limit or interrupt the customer’s access to the website immediately and without prior notice and to refuse to serve him in the future.
Availability of goods, price and accuracy of information
3.1. All prices in the alpek.ee website environment with password-free access include VAT.
3.2. Product images are illustrative and come from the manufacturers, and the Seller cannot verify the accuracy of the images for all products. Price and product information may change on the alpek.ee website, the changes take effect from the moment they are published on the alpek.ee website.
3.3. The availability and price of goods may change on the alpek.ee page. Changes take effect from the moment they are published on the alpek.ee website.
3.4. Order processing service fee: The seller reserves the right to apply an additional fee to any order processing, which will be indicated at the final stage of the order processing, if necessary.
Placing an order
4.1. The buyer can submit an order to the alpek.ee online store through the website’s order system or at the email address firstname.lastname@example.org
4.2. Placing an order does not mean an automatic reservation of the goods. After placing the order, the Seller’s representative will contact the Buyer as soon as possible to confirm the order and, if necessary, agree on the details.
4.3. If it turns out to be impossible to fulfill the order, the Seller’s representative has the right to offer the Buyer the opportunity to choose an equivalent or better product. If the Buyer does not want a replacement product, the order will be canceled and if it has already been paid for, the Seller will return the money to the Buyer’s account from which the transfer was received.
Conclusion of the contract
5.1. The purchase and sale agreement between the Buyer and the Seller is deemed concluded from the moment the Buyer has paid for the goods to the Seller’s bank account.
Cancellation of order
6.1. The buyer has the right to cancel the erroneous order by notifying the seller via e-mail, phone or other channels.
6.2. The Seller has the right to automatically cancel the order if the Buyer has not made the payment within two working days after placing the order.
Payment for goods
7.1. The buyer is obliged to pay 100% of the purchase in advance.
7.2. The buyer pays for the goods by bank transfer to the bank account of the seller.
7.3. If the Buyer has not made payment for the goods within the term specified in clause 6.2 of these terms and conditions, the Seller has the right to cancel the order without notifying the Buyer.
Delivery of goods
8.1. The Buyer has the opportunity to pick up the goods from the Seller’s warehouse Taevavärava tee 4a, Lehmja village, Rae parish after the payment for the goods has been received in the Seller’s bank account and if the Seller’s representative has notified the Buyer of the possibility of picking up the goods.
8.2. If desired, the goods will be delivered to the Buyer by courier. In this case, the delivery fee will be added to the price of the goods according to the price given on the alpek.ee website in the final phase of the order.
8.3. The seller is not responsible in any way for the possible delay in the delivery of the goods and the damages caused by it.
Refusal to purchase
9.1. According to the legislation of the Republic of Estonia, the individual consumer has the right to cancel the purchase and sale agreement within 14 calendar days from the receipt of the goods.
9.2. The goods to be returned must be unused, without mechanical and visual damage, in an undamaged commercial appearance, in a complete set and in the original packaging. The item must still have all original stickers and tags. In case of damaged packaging, the Seller reserves the right to reduce the returned amount by this amount. The buyer must handle and examine the goods only as he would be allowed to do in a regular store. The packaging of the goods may be visibly open only if it would not have been possible to get to know the goods otherwise.
9.3. The right of withdrawal from the purchase-sale contract does not apply to goods that are made with the buyer’s personal characteristics or special needs in mind.
9.4. If the Buyer wishes to terminate the purchase and sale agreement, he must notify the Seller immediately (within 14 calendar days after receiving the goods) at the email address email@example.com. The buyer must attach the shipping document or sales invoice confirming the purchase to the letter, as well as a photo of the product and packaging. The seller reserves the right to request additional photos of the goods to be returned.
9.5. The Buyer agrees to bear the postage costs associated with the return, unless the goods delivered to the Buyer do not correspond to what was ordered.
9.6. Upon termination of the contract, the goods must be returned immediately (within 30 calendar days).
9.7. In case of returning the goods, the Seller offers the possibility to replace the goods with another goods with a price recalculation.
9.8. If the Buyer does not want a replacement item, the Seller will return the amount paid for the item to the Buyer’s bank account within 30 days at the latest. The refund will be made only to the account from which the order was paid.
9.9. The buyer accepts the possibility that in case of abuse of the right to terminate the purchase and sale contract, the seller will refuse to serve him in the future.
10.1. Disputes between the Buyer and the Seller will be resolved through negotiations. If no agreement is reached, the parties have the right to appeal to the Consumer Protection Board or the Harju County Court. Disagreements are resolved based on the laws in force in the Republic of Estonia.
11.1. alpek.ee mediates the manufacturer’s warranty and warranty procedures for the devices sold, but does not carry out warranty repairs for the devices themselves. In the absence of an authorized service representative, the warranty repair is carried out through alpek.ee through the importer or the manufacturer’s factory.
11.2. Warranty maintenance is based on the sales document issued by alpek.ee.
11.2.1. Warranty period
126.96.36.199. All goods sold in the alpek.ee online store are subject to at least a 24-month warranty for private consumers. In the case of a buyer who is a legal entity, the warranty period specified by the manufacturer applies.
188.8.131.52. The warranty period is calculated from the handover of the product to the buyer.
184.108.40.206. The warranty period stops at the time when the buyer cannot use the product due to non-compliance with the contract conditions, for which the provider of the sales warranty is responsible (warranty repair time).
220.127.116.11. The length of the warranty period and the duration of the response or maintenance time are determined by the manufacturer of the goods.
18.104.22.168. The shipping document or sales invoice included with the product must be kept, without it the warranty is not valid.
22.214.171.124. During the warranty period, withdrawal from the contract is possible only at the decision of the manufacturer.
11.2.2. Carrying out warranty repairs
126.96.36.199. Warranty repairs are carried out through the manufacturer through the supplier or the manufacturer’s factory.
188.8.131.52. The customer must deliver the goods for warranty repair to the Seller’s warehouse – Taevavärava tee 4a, Lehmja küla, Rae parish.
184.108.40.206. If repairing the product during the warranty period turns out to be impossible and its production has ended, the manufacturer or importer will replace the device with an equivalent or better device under warranty.
220.127.116.11. In addition to the rights arising from the guarantee, the consumer also has other rights arising from the law (e.g. the right to submit claims in accordance with § 218 subsection 2 of the Civil Code).
11.2.3. Not covered by warranty
18.104.22.168. Consumable or perishable products (glues, etc.) and packaging and documentation.
22.214.171.124. The warranty becomes void if operational malfunctions and physical injuries have been detected on the product, which have occurred as a result of unintentional or intentional physical injury, or which have occurred as a result of incorrect use of the product and disregard of the requirements of the user manual (use of the product in different environmental conditions than usual).